FAQ

How long will my balloons last?

The in-store guarantee is 24 hours for Mylar and Latex, though the Mylar have been known to last a week.

When will my balloon order be ready?

Upon check out, you are shown the earliest time that your order will be available to pick up at the chosen location.

May I choose an alternate time for pick up?

If you wish to pick it up at a later, specific time, please indicate that time in the notes of your order and we will do our best to accommodate you. 

How can I transport my balloons?

Large plastic balloon bags are available for a small additional price and can hold upwards of 16-18 latex balloons each. 

May I leave the balloons in my car?

It is recommended that you do not leave the balloons in a car for an extended period of time, as they are liable to shrink or pop in extreme weather. Also, it's important to take your balloons out of the bag as soon as possible to preserve them, as balloons live longest when allowed to float freely. 

May I choose my own ribbon?

When placing an order, the color of the curling ribbon automatically defaults to ribbon most closely matching the color of the balloon. If you would like a different color ribbon, please indicate those colors in the notes of your order.